Política de reembolso

Return & Refund Policy

• Digital Products
  All sales of digital products are final. Due to the nature of digital products, we do not accept refunds or exchanges. Once a digital product has been purchased and downloaded, it cannot be returned or refunded, even if purchased by mistake.

• Physical Products
  For non-personalized physical products, we offer a 10-day return policy. Returns must be requested within 10 days of receipt. To be eligible for a return, products must be unopened, unused, undamaged, and sealed in their original box and packaging. Products that have been opened, used, broken, or mishandled are not eligible for a return, except as provided under our Damaged or Defective Items policy or applicable law.
  The customer is responsible for return shipping costs.
  All returned products will be inspected before a refund is approved. If a returned product does not meet these conditions, we will notify the customer and coordinate sending the item back. The customer is also responsible for the shipping cost to send an ineligible returned item back to them. These conditions do not limit applicable rights concerning damaged, defective, or incorrect products.

• Personalized/Customized Products
  We do not accept returns or refunds on personalized/customized products, as they are made exclusively for the customer.

• Damaged or Defective Items 
  If your order arrives damaged (for example, fragile items such as ceramic ornaments), please contact us within 48 hours of delivery with photos of the damage. We will gladly send a replacement at no extra cost, or offer a refund if a replacement is not possible.

📌 Please review products carefully before purchasing. If you have any questions, feel free to contact us before placing your order.